Effective Communication Solutions

The Most Convenient Contact Center Services

Kontakami provides effective communication solutions as a practical contact center service. This platform is designed to ensure smooth, fast communication that is accessible from anywhere without hassle.

Need Help? Learn More >

Efficient Communication

Maximize Communication with the Internet

Now, customers can easily communicate with many people through the internet. With our platform, interactions become more efficient, fast, and affordable, allowing you to connect with anyone, anytime, without limits.

Benefits of Use

Benefits of Using Kontakami

Free Calls: Call the contact center without any cost (with internet connection).
Flexible Chat: Communicate directly through chat if you prefer not to call.
Callback: If customer service is busy, we will get back to you.
Location Sharing: Easily share your location through chat.
Access Products: Explore your favorite products and services on KontaKami.
Fast Connection: Connect directly with customer service without delay.

The Right Digital Solutions for You

Kontakami offers a contact center platform specifically designed to meet your business needs. With flexibility and comprehensive features, we help you enhance communication efficiency and customer satisfaction.

Inbound Voice

Directly connect with customers through voice calls, web calls, and PSTN for responsive service.

Inbound Live Chat & Bot

Providing live chat and bot options across various platforms, making customer interactions easier anywhere.

Outbound Voice

Run integrated marketing campaigns with outbound calls to boost engagement and sales.

Outbound Chat (WA)

Send targeted messages and mass marketing campaigns via WhatsApp to reach more customers.

Escalation Management

Monitor and manage escalations with measurable service agreements, ensuring KPIs are effectively met.

Omnichannel

Manage customer communication from Facebook, Email, WhatsApp, and Instagram on a single platform for more efficient responses.

Why Choose Kontakami?

Kontakami offers flexible and efficient contact center solutions with a range of outstanding features. All features are available in one easy-to-use platform without the need for additional applications.

Multiple Access

There are many ways to connect to the contact center, including through various digital platforms.

B2B and B2C support

Facilitates communication with corporate clients, customers, and branch offices without the need for a phone number.

Dynamic Form

Forms can be customized according to user needs.

Live Agent Option

Connect directly with a live agent when needed, not just through chat or bots.

All-in-One Platform

Manage inbound, outbound, and omnichannel communication in one system without additional applications.

Call Back

Customers can leave a message and will be contacted back by a live agent.

Escalation Management

Ensure KPIs are met through measurable escalations with SLAs and OLAs.

Subscription Cost Savings

More affordable telco and CRM costs can improve operational efficiency of the company.

Our Business

Your customers can connect with customer service through web calls and live chat on the site. We are ready to support your business with responsive real-time services for customer needs.

Live Call

Real-Time Connection with Live Call

Your customers can connect directly with customer service through voice calls on your business website. We are ready to support real-time customer interactions to address any questions or needs they may have.

Live Chat

Quick & Responsive Assistance through Live Chat

Your customers can connect with customer service through the live chat feature on your business website. We provide quick and responsive assistance to ensure a smooth and efficient customer experience.

Call Back

Quickly Connect Back with Callback

The Callback service allows customers to leave a message to be contacted back by an agent when they are busy or outside of operating hours.

WhatsApp Broadcast

Reach Customers More Easily via WhatsApp

Send promotions and product information directly to multiple customers in one go via WhatsApp Broadcast for quicker responses.

Optimize Your Customer Service

Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.

Get Started Now