More Effective Campaigns, Reach More Customers

Outbound calls and messages from one platform: marketing campaigns, a predictive dialer, and WhatsApp or email broadcasts.

What the dialer is doing right now: pacing, dropped calls, the queue, and who is ready.

Dialing speed1.3Climbing 0.1 at a time, never past 2.0.

Ready agents4of 6 on this campaign

Running for01:24:10Calling window closes at 17:00.

Sari ReadyBayu On a callMaya Wrapping upDodi On break

PDS · Predictive dialer

The Predictive Dialer automates outbound calling and connects customers who answer to an available agent.
All activity can be monitored in real time to improve team effectiveness and campaign success.

Tickets assigned to you across all campaigns.

My Tickets 32Followed 4

Ticket Number	Contact Name	Campaign	Status
TKT-MC-00112	Agus T.	Credit Card Q4	New
TKT-MC-00108	Siti R.	Credit Card Q4	Open
TKT-MC-00101	Rahmat H.	Car Insurance	Solved

Marketing Campaign

Manage multiple marketing campaigns through an integrated ticketing system organized by customer and product.
Each customer is handled by an assigned agent, with status tracking, escalation, and follow-up history to keep campaigns focused and efficient.

How far the messages got

Target 500 · 100%

Sent 497 · 99%

Delivered 489 · 98%

Read 402 · 80%

Replied 61 · 12%

Broadcast

Send promotions, information, and announcements in bulk via WhatsApp and email.
Track delivery status, read rates, and customer responses to measure campaign success.

How much of each list has been worked, and how much of it could actually be reached.

Source	Loaded	Not tried yet	To be retried	Finished	Reached	Not reached	No number
Credit Card Q4	2,400	640	212	1,548	1,102	446	18
Car Insurance	1,150	90	41	1,019	733	286	0

Data Management

Monitor how effective your customer database is with reports on calls that connected, did not connect, and need follow-up.
Comes with call scheduling settings and a Do Not Call (DNC) list to make sure customers who do not want to be contacted are not called again, whether by an agent or an automated system.

Names, numbers, and figures in all screens are sample data.

Other products

Explore the other modules

Book a demo with our team to see firsthand how Kontakami can be tailored to the operational and customer service needs of your company.