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AI Agents for More Efficient Customer Service

Improve service efficiency with AI that handles conversations, makes automated calls, evaluates interaction quality, and works with your team to keep service at its best.

AI Agents

AI assistants that answer customers first and hand over to your team when needed.

AgentDirectionActive rolesChannelsStatus
KaiaBahasa IndonesiaIncomingFAQ & Enquiry Order & Delivery Status Booking & AppointmentCS Official Website widgetPublished
RaniBahasa IndonesiaRobocallCollection & Payment ReminderDue-date reminderPublished

AI Agent

More Than Just Answering Questions

  • The AI Agent doesn't just respond to customers; it also supports sales, ordering, payment reminders, and surveys over chat and phone.
  • Every interaction can be analyzed or handed to an agent along with its conversation context, while all results are recorded for evaluation and follow-up.
What time does the Bekasi branch open?
Kaia · AI
The Bekasi branch is open Monday to Saturday, 08:00–17:00. Would you like to book a time while you're here?
Yes, bookNo, thanks
Is 10 tomorrow available?

AI Agent · Test chat

Make Sure Your AI Is Ready Before It Serves Customers

  • Test and evaluate the AI Agent's responses with simulated conversations before publishing.
  • Every change can be saved as a draft and refined first, so the AI delivers service that is more accurate, consistent, and aligned with your business needs.
FunnelBy ticketBy number
Tickets500
Reached390
Talked with the AI355
Asked the AI for a person60
Connected to an agent52
Pressed 914

Robocall · AI Voice

Reach Customers More Effectively with Robocall & AI Voice

  • Make automated mass calls with recorded messages or interactive AI Voice with multilingual support.
  • Customers can be transferred to an agent for further handling, while call results, recordings, and transcripts are logged to make campaign monitoring and evaluation easier.
82/100
Agent ScoreCall · 4m 12s
Agent Empathy86
Tone Alignment78
Churn Risk22lower = better
Customer Recovery61

AI QA Scoring

Turn Every Conversation into Valuable Insight

  • AI analyzes conversation recordings to evaluate agent performance, empathy, communication quality, and customer sentiment.
  • Comes with quality scores, customer churn risk detection, and conversation summaries and transcripts to help supervisors raise service standards consistently. Personal data is automatically masked in transcripts before AI processing to protect customer privacy.

AI Query

Ask about your company's data in plain language. Answers use only Toko Maju's data.

September inbound tickets by category

Started 11 Oct 2026 10:41 · Scope: all of Toko Maju
How many inbound tickets were there in September per category, and what is the average CSAT of each category?
10:41
Copy

September 2026 had 1,284 inbound tickets. Breakdown per category:

CategoryTicketsClosedAvg CSAT
Delivery5124984.3
Payment3893774.1
Returns & refunds2432213.6
Other1401384.4

The lowest CSAT is in Returns & refunds (3.6); that category also has the most open tickets (22).

10:41
Copy
Make this an Excel file, and add the list of 22 return tickets that are still open.
10:44
Copy

Done. The file has 2 sheets: Summary (the table above) and Open – Returns (22 tickets).

XLS
Tiket_Inbound_Sep_2026.xlsx
2 sheets · 31 KB
⤓ Download
10:44
iAsk anything about your data…Send

AI Query

From Questions to Business Insight

  • Ask questions about operational data in everyday language. AI Query analyzes your company data and presents answers as figures, tables, and relevant insights.
  • Excel or Word reports can also be generated automatically, with access to information based on each user's access rights.

Other products

Explore the other modules

InboundIncoming calls, AI Voice, web calls, video calls, chat, and social mediaLearn more →Customer serviceTickets and SLA, email, contacts, softphone, scripts, internal chatLearn more →OutboundPredictive dialer, marketing campaigns, broadcast, data managementLearn more →Analytics & qualityDashboards, ticket reports, CSAT, Voice of Customer, WFMLearn more →OperationsAppointments, team & settings, and APIsLearn more →Staff OutsourcingManpower, recruitment & selection, trainingLearn more →

See How Kontakami Works for Your Business

Book a demo with our team to see firsthand how Kontakami can be tailored to the operational and customer service needs of your company.

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