FAQ

Help Desk Management application for Inbound and Outbound that can help companies connect B2B and B2C in one platform, such as Customer Service, Telemarketing, and Social Media.

• 1. Inbound Voice: Inbound calls from customers to the Contact Center, such as: PSTN and Web Call.
• 2. Inbound Chat: Inbound messages from customers to the Contact Center that are served by agents, such as: Web Live Chat and WA Live Chat.
• 3. Inbound Chatbot: Inbound messages from customers to the Contact Center that are served by bots, such as: Web bot and WA Chatbot.
• 4. Outbound Voice: Outbound calls from Contact Center to Customers, such as: Telemarketing/Marketing Campaign and Call Back.
• 5. Outbound Chat: Outbound messages from Contact Center to Customers, such as: WhatsApp Broadcast.
• 6. Omnichannel: Facebook, Instagram, Email, WhatsApp Business API

• 1. User Management
• 2. Product Management
• 3. Ticket Management
• 4. Data Customer, Voice, Chat
• 5. SLA Setting
• 6. Subject Catalog
• 7. Escalation Management
• 8. Notification By Email
• 9. Internal Team Communication
• 10. Report
• 11. Live Dashboard Report
• 12. Omnichannel
• 13. Integration
• 14. Content Management
• 15. FAQ
• 16. BOT
• 17. CSAT
• 18. Campaign Management
• 19. Marketing Campaign Rollout
• 20. Quality Assurance Tool & Monitoring

No need, as Kontakami is a web-based application.

The Kontakami app can be used by any type of business industry that wants to improve the quality of customer service.

Please feel free to contact us at kontakami.com/kontakami

• 1. PSTN phone calls (021xxx, 1500xxx, 0809xxx, 1400xx and more)
• 2. Social media messages (Facebook and Instagram)
• 3. Access without phone number (Contact Widget)

B2C customers can access without a phone number through the Contact Widget where they can do:

• 1. Call via Web Call (internet)
• 2. Chat via live Web Chat
• 3. Chat via live WhatsApp (Fitur tambahan)
• 4. Chat via Web Bot dan WhatsApp Bot (Fitur tambahan)
• 5. Email
• 6. View e-catalog display
• 7. FAQ self-service (Additional features)

B2C customers can access the Contact Widget by:

• 1. Clicking the widget button on the company website
• 2. Scan QR Code, for example from a brochure or fyer
• 3. Click the link on the social media profile or menu in the company application  

B2B customers can access Kontakami by logging in at business.kontakami.com