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Operations

Manage Appointments More Easily

Simplify bookings, team coordination, and integration with your operational systems in one platform for more practical and efficient service.

Appointments

Bekasi Branch · Saturday, 11 October 2026

TodayTomorrowNext 7 days+ New booking
ReceptionCounter
No. / timeCustomerService · ResourceStatusChecked inBooked via
A012Rina SetiawatiConsultation · Dr. AndiCalled09:48AI chat
A011Agus T.Consultation · Dr. AndiServing09:31Walk-in
10:30Siti R.Routine check-up · Dr. MayaBooked—AI Voice

Appointment

Manage Bookings, Appointments, and Queues More Easily

  • Make it easy for customers to book through an agent, AI Chat, AI Voice, or in person at your location (walk-in).
  • The entire booking, check-in, and queue process is integrated with real-time status updates and automatic WhatsApp notifications, so your team can manage schedules and services in a more organized way.

Team & Settings

Flexible, Structured Team Management

Admin & Access Rights Management
Manage administrators with access rights that can be tailored to each person's role and responsibilities.
Role & Division Settings
Assign agents, supervisors, and management, from Frontline and Escalation to Marketing Campaign.
Conversation Transfer Settings
Decide who can transfer chats and calls between agents and teams.
Customize Service Schedules
Holidays and the SLA calendar, with automated conversation management.

API

Easy Integration with Your Business Systems

Business Intelligence API
Integrate inbound and outbound analytics data with your company's BI system to support reporting.
Inbound Ticket API
Access ticket data to track status, handling progress, and ticket history in one place.
Contact API
Sync customer contact data to support database management and customer service activities.
Broadcast & Robocall API
Run WhatsApp campaigns and automated calls straight from your company's systems through the Kontakami API integration.

Names, numbers, and figures in all screens are sample data.

Other products

Explore the other modules

InboundIncoming calls, AI Voice, web calls, video calls, chat, and social mediaLearn more →Customer serviceTickets and SLA, email, contacts, softphone, scripts, internal chatLearn more →AIAI Agent, AI Voice & Robocall, AI QA Scoring, AI QueryLearn more →OutboundPredictive dialer, marketing campaigns, broadcast, data managementLearn more →Analytics & qualityDashboards, ticket reports, CSAT, Voice of Customer, WFMLearn more →Staff OutsourcingManpower, recruitment & selection, trainingLearn more →

See How Kontakami Works for Your Business

Book a demo with our team to see firsthand how Kontakami can be tailored to the operational and customer service needs of your company.

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