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Inbound

Every Customer Who Reaches Out Is Always Served

Phone calls, web calls, video calls, web chat, WhatsApp, and social media are connected in one system. AI handles the first response automatically, while agents continue the conversations that need further handling.

Call logs

Your softphone calls and dispositions.

AllInboundOutboundMissedCallbacks 2
DateCustomerDirectionSourceModeAI resultDispositionDuration
11 Oct 10:02Dewi W.0812 •••• 2210InboundSIP callAI Voicehanded over · customer asked for a personAnswered05:48
11 Oct 09:55Agus T.0813 •••• 5521InboundSIP callAI Voiceresolved by AIAnswered01:12
11 Oct 09:31GuestInboundWeb call——Answered03:05
11 Oct 09:10Maya L.0821 •••• 0912InboundVideo call——Answered07:40
11 Oct 08:47Rahmat H.0857 •••• 3304InboundSIP call——Missed00:00

Conversations · Call

Complete Call Monitoring

  • Every call is logged automatically, complete with its history, recording, status, and the outcome of AI and agent handling.
  • Makes it easy for your team to monitor activity, follow up, and evaluate service quality.
Softphone—
D
Incoming callDewi W.0812 •••• 2210
Transferred by AI · Kaia
AIFrom AI agent Kaia1m 20s with AI

The customer asked about a package held at the transit warehouse and wants to speak with an agent.

Result
handed over · customer asked for a person
Sentiment
frustrated
Ticket
TKT-FL-00021
Show AI transcript
DeclineAccept

AI Voice · Inbound

From AI to Agent, Without Losing Context

  • AI handles incoming phone calls and web calls, then connects the customer to an agent when they need further help.
  • The agent receives the summary, sentiment, and transcript of the conversation to continue the service more effectively.
Maya L.07:40
RecordingM
⛶End
Save as Customer

Video call

Closer to Your Customers Through Video Calls

  • Offer a more personal service experience with video calls straight from your company website, with no extra app to download.
  • Calls are distributed to agents automatically, with recording and logging of the status, conversation outcome, and customer follow-up.
TToko Contoh✕
SBMAgent available for chat
Hi there
How can we help you today?
Start chat →
Other ways to reach us
WhatsApp
Email us
HomeMessageCallVideo

Widget · Web chat

One Widget for All Your Communication Needs

  • Make it easy for customers to reach your company by web chat, phone, video call, email, or WhatsApp, straight from the widget on your company website.
  • The look can be matched to your brand identity, AI provides automatic responses, and it can also be opened through a link or QR code.
TToko Contoh✕
Call us
Your call goes into the queue and is answered by an available agent.
HomeMessageCallVideo

Web call

Calls Straight from Your Website, at No Cost to the Caller

Offer web-based calling that lets customers connect directly with an agent, with no phone credit or extra app needed. Every call is integrated and logged automatically.

Content

Posts with comments, from your connected social accounts.

ContentChannelThreadsUnanswered
End-of-month promoPhoto · 10 OctInstagram143 waiting
New branch opening hoursPhoto · 9 OctFacebook6All answered
How to return an itemVideo · 8 OctTikTok9All answered

Conversations · Content

Easily Manage Social Media Comments per Post

  • Manage Instagram, Facebook, and TikTok comments per post, along with WhatsApp chats and WhatsApp groups, in one system.
  • Agents can reply in the thread or respond by private message, and monitor every customer interaction faster and more efficiently.

Distribution & service hours

Smarter Conversation Distribution

1. Automatic Conversation Assignment
Distribute chats, calls, and video calls with a round robin system, or give all agents access, according to the needs of each channel.
2. Routing by Category
Route conversations automatically to the right team based on the service category the customer chooses, so every need is handled by the right agent.
3. Flexible Service Hours
Match your operating hours to your business needs, from 24/7 service to a custom schedule for each day of the week.
4. Automated Conversation Management
Manage inactive conversations, task handovers between agents, and response time targets automatically to keep service running smoothly.

Names, numbers, and figures in all screens are sample data.

Other products

Explore the other modules

Customer serviceTickets and SLA, email, contacts, softphone, scripts, internal chatLearn more →AIAI Agent, AI Voice & Robocall, AI QA Scoring, AI QueryLearn more →OutboundPredictive dialer, marketing campaigns, broadcast, data managementLearn more →Analytics & qualityDashboards, ticket reports, CSAT, Voice of Customer, WFMLearn more →OperationsAppointments, team & settings, and APIsLearn more →Staff OutsourcingManpower, recruitment & selection, trainingLearn more →

See How Kontakami Works for Your Business

Book a demo with our team to see firsthand how Kontakami can be tailored to the operational and customer service needs of your company.

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