About Us
Platform Digital
Contact Center
Kontakami is a digital contact center solution for customer service designed to provide fast and easy setup, with efficient and affordable costs.
Vision & Mission
Vision and Mission of Kontakami
Our Vision
Providing better and more effective customer engagement solutions through innovative digital contact center technology.
Our Mission
Being the first choice in providing reliable and innovative Digital Contact Center solutions.
The Complete Communication Management Solution
Kontakami delivers a full suite of features to manage inbound and outbound communications, supported by omnichannel technology and escalation management that ensures your customer service efficiency.
Inbound Voice
Directly connect with customers through voice calls, web calls, and PSTN for responsive service.
Inbound Live Chat & Bot
Provides live chat and bot options that can be accessed via web, WhatsApp, and other channels.
Escalation Management
Monitor and manage escalations according to measurable SLA (Service Level Agreement).
Outbound Voice
Run integrated marketing campaigns with outbound calls to boost engagement and sales.
Outbound Chat
Send targeted messages and marketing campaigns via WhatsApp to increase engagement.
Omnichannel
Manage cross-platform communication from one centralized system, ensuring quick and consistent responses.
Integrated and Flexible Call Center Services
Integrated Solution for Your Call Center Operations
Kontakami offers an integrated and flexible call center solution, designed to meet your business needs with quick setup and easy procedures. With superior features such as broadcast messages for promotions, marketing campaigns through outgoing calls, and booking services for industries such as hospitals or restaurants, Kontakami ensures efficient operations. In addition, this call center service allows customer service to work from anywhere, supported by automatic voice recording, complete performance reports, and CRM for better customer management.
Part of Aseanindo
Since 2009, Aseanindo has been experienced in providing call center services and technology solutions for various industries such as banking and insurance. Combining years of experience with the needs of large clients, Aseanindo developed Kontakami, a digital contact center platform with superior features that are more complete and innovative. Kontakami comes as a result of Aseanindo's long journey in providing solutions that are efficient, flexible, and able to meet the demands of modern businesses.
Our Achievements
15+ Years
Experience
50+ Million Seconds
Conversations in 1 month
2000+ Workstations
Have been Served
Our Clients
Our Clients
Why Choose Kontakami?
Kontakami offers flexible and efficient contact center solutions with a range of outstanding features. All features are available in one easy-to-use platform without the need for additional applications.
Multiple Access
There are many ways to connect to the contact center, including through various digital platforms.
B2B and B2C support
Facilitates communication with corporate clients, customers, and branch offices without the need for a phone number.
Dynamic Form
Forms can be customized according to user needs.
Live Agent Option
Connect directly with a live agent when needed, not just through chat or bots.
All-in-One Platform
Manage inbound, outbound, and omnichannel communication in one system without additional applications.
Call Back
Customers can leave a message and will be contacted back by a live agent.
Escalation Management
Ensure KPIs are met through measurable escalations with SLAs and OLAs.
Subscription Cost Savings
More affordable telco and CRM costs can improve operational efficiency of the company.
Optimize Your Customer Service
Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.
Get Started Now© Copyright 2025 @kontakami 2025. All Rights Reserved.