Ticketing Management System

Efficient ticket management: Make it easy to track and resolve customer issues.
Automatic prioritization: Categorize tickets based on urgency for quick handling.
Performance report: Provides data for service evaluation and improvement.
Increase customer satisfaction: Ensure every issue is systematically addressed.

Product

Ticketing Management System

Allows users to create tickets from various channels including email, forms, web, phone, and social media.

“Helps Manage Tickets in a Structured Way”

Automatic assignment

Distribute ticket assignments to agents or teams based on certain criteria such as expertise, location or level of urgency.

Ticket status

Monitor ticket status from creation to completion, including statuses such as: New, In-progress, Solved, or Closed.

Ticket escalation with SLA (Service Level Agreement)

Manage and monitor SLAs with automated email alerts when tickets approach or exceed the deadline.

Optimize Your Customer Service

Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.

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