Customer Service Automation
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Faster Response: Answer customer inquiries instantly, improving service satisfaction and efficiency.
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Efficient Operations: Reduce team workload by automating routine tasks.
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Service Consistency: Providing consistent and accurate answers to every customer interaction.
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High Scalability: Allows handling large customer volumes without sacrificing service quality.
Product
Customer Service Automation
Customer Service Automation
Web Chatbot
Chatbots have become an increasingly popular tool in the business world due to their ability to increase efficiency and enrich interactions with customers.
“Web Chatbot Ready to Serve Customers Around the Clock”
24/7 service availability
Chatbots are designed to be active and responsive at all times, providing support or information to users 24 hours a day, 7 days a week.
Cost Saving
Chatbot services can be used outside of operating hours, thereby reducing overtime costs or additional manpower.
Save Time
Chatbot services can be used to handle frequently asked questions, so agents can focus more on answering more complex questions.
Customer Service Automation
Whatsapp Chatbot
Integrate your chatbot with your officially registered WhatsApp business, and enjoy unlimited 24/7 customer service. Reduce waiting time and increase customer satisfaction.
“Service Transformation with WhatsApp Chatbot”
Integration with CRM systems
Incoming messages from customers in various locations around the world to the WhatsApp chatbot will immediately appear on the agent dashboard without having to switch applications.
Workflow automation
Conversation scenarios that guide customers through common tasks or questions, before being routed to an agent for complex requests.
Dynamic forms
Effective auto-reply messages including customizable forms, increase efficiency in managing customer and operational information.
Customer Service Automation
Self Service Experience
This B2B feature is designed as a self-service experience to make it easier for corporate customers to create tickets without direct assistance from customer service agents.
“Easy login, connected B2B-B2C”
Right on target
B2B customers can create their own tickets, which will immediately appear on the relevant division's dashboard, ensuring that requests are addressed without delay.
Escalation with SLA
SLA sets the service standards for each incoming ticket, maintaining the quality of your business service for a satisfying experience.
The best solution for B2B
Tickets are directly followed up on the agent dashboard, without the hassle of searching. B2B customers can also monitor the ticket process in one platform.
Customer Service Automation
Auto Escalation
The auto escalation feature speeds up ticket resolution, keeping customer experience and satisfaction optimal.
“Auto Escalation Accelerates Solutions”
Auto escalation with subject
Agents can easily route tickets to the right division through auto escalation, speeding up issue resolution according to complaint criteria.
Leave the old ways behind
No more messy records. Each division immediately receives tickets automatically on the dashboard, with a clear ticket flow for easy monitoring and tracking.
Customer satisfaction level is the key to your business success
Team performance is monitored and evaluated through SLAs and OLAs to maintain customer satisfaction and strengthen loyalty.
Optimize Your Customer Service
Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.
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