Workforce Performance

Increased Productivity: Drive work efficiency by monitoring and optimizing team performance. tim.
Better Decision Making: Provides in-depth performance data to support strategic decisions.
Better Service Quality: Ensuring high service standards through regular performance evaluations.
Employee Motivation: Providing constructive feedback to improve employee morale and performance.

Product

Workforce Performance

PERFORMANCE DASHBOARD AGENT COACHING REPORT

Performance Dashboard

Agent management dashboard system that displays real-time statistics on call volume, agent performance, and other important indicators to monitor. Optimize productivity and achieve higher customer satisfaction with an integrated and effective system.

“Data-Driven Decision Evaluation Dashboard”

Real time monitoring

Combining historical and real-time data to analyze performance based on metrics and KPIs. This makes it easier to quickly identify areas that need improvement and set better strategies going forward.

Achieve your business goals faster

Discover the full potential of your team on a performance dashboard that displays accurate information, ensuring every agent delivers the best results and achieves optimal performance.

Save time and resources

With the performance dashboard feature in workforce management, reporting becomes more efficient and up-to-date, allowing you to focus on sales and customer satisfaction levels.

Workforce Performance

Agent Coaching

Improve operational efficiency and achieve business goals by investing in regular training programs for agents. One of them is the coaching and spying features available on the platform.

“Coaching and Spying Improve Performance”

Real time monitoring

Supervisors can monitor calls live to provide guidance to agents during customer interactions, without the customer being able to hear them.

Maintaining standard quality of service

Ensuring that each agent adheres to established service standards and procedures, without compromising the quality of customer interactions and experiences throughout the process.

Skills and performance development

Agent training requires conversation recordings, performance dashboards, and evaluation reports. All are available on our platform to improve agent customer service skills.

Workforce Performance

Report

Don't make business decisions based on instinct. Optimize your business efficiency with data-driven reporting to get better results.

“Kualitas Layanan Dengan Laporan Terperinci”

Analysis of problems that occur

Patterns and trends in data can be quickly understood and identified. This helps in optimizing operational processes to anticipate future recurrences.

Resource planning & management

Based on the reporting provided, the expertise and placement of each resource can be immediately managed better and improved.

Implement technology solutions for maximum efficiency

Use metric data from reporting to maximize work efficiency and reduce your business operating costs.

Optimize Your Customer Service

Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.

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