Call Center Application & Contact Center Software

The call center application and contact center software is a customer service platform that helps businesses improve their customer service. Kontakami makes it easy for businesses to enhance their customer support effectively. We integrate various communication channels, including live chat, voice calls, email, and more.

Quick Response: Enhance customer satisfaction with fast and accurate service.
Proactive Approach: Reach more customers through effective and structured strategies.
Self-Service Convenience: Allows customers to resolve issues quickly and independently.
Efficient Management: Manage customer requests in a structured and responsive manner.

INBOUND CONTACT CENTER OUTBOUND CONTACT CENTER

Product

Inbound Contact Center

Managing incoming customer communication is key to the success of any modern business. With an inbound contact center, your company can handle various customer requests more efficiently and effectively. This application is ideal for interacting with customers across multiple channels and communication platforms. By integrating communication, you can more easily resolve customer issues.

"Prioritize Customer Experience with Inbound Calls"

Smart Call Routing

Smart call routing ensures that every call is directed to the most appropriate agent based on skills, availability, and priority.

Real-Time Monitoring and Reporting

The ability to monitor agent performance in real-time and obtain detailed reports is crucial for managing an inbound contact center.

Omnichannel Support

Modern customers expect omnichannel support from contact centers across various communication channels, such as phone, email, web chat, and social media. We offer easy-to-use omnichannel contact center support to meet those needs.

Product

Outbound Contact Center

Boost sales, loyalty, and customer satisfaction with our dynamic outbound contact center services. This application is perfect for companies looking to reach a wider audience. We offer integrated features across various communication channels, including live chat, outbound voice calls, email, WhatsApp Broadcast, and more.

"Maximize Reach with Outbound Calls"

Campaign Management with SIP Call

Integrating SIP communication technology with campaign management to enhance the efficiency, productivity, and effectiveness of outbound calls.

WhatsApp Broadcast Message

A more cost-effective and user-friendly platform that is widely recognized by many users.

Call Back

Customers can leave a message to be contacted back by an agent, or when the call is disconnected.

Frequently Asked Questions (FAQ)

Optimize Your Customer Service

Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.

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