Omnichannel Contact Center
-
Cross-Platform Integration: Manage all communication channels from a single centralized platform.
-
Faster Response: Respond to customers more quickly across various platforms.
-
Consistent Customer Experience: Ensure service consistency across all touchpoints.
-
Operational Efficiency: Improve operational efficiency with more coordinated management.
Messaging
Live Chat
Incorporate a Live Chat feature on your company's website to enhance customer satisfaction with quick and interactive responses.
"Complete Contact Widget with Live Chat"
Operational Efficiency
Eliminate long wait times for your customers to connect. With Live Chat, your customers will receive answers in seconds at a cost-effective price.
Flexibility and Integration
Live Chat can be integrated with CRM systems or other communication channels like WhatsApp API, allowing for a broader global reach.
More Than Just Chat
Customers and agents can not only interact via Live Chat, but they can also easily and quickly send links, documents, images, or locations.
Messaging
More professional in conducting marketing campaigns to customers. With higher credibility, customers are more likely to interact and engage with your business.
"Business Credibility with Verified WhatsApp"
Customer Security
Providing a sense of security to customers can lead to higher response rates. Customers are more inclined to make transactions or engage further with your business.
Reduce Fraud Risk
Minimize the risk of customers falling into traps set by fraudulent or fake accounts. The green checkmark on WhatsApp helps protect customers from scams, enhancing customer satisfaction and loyalty.
Chatbot and Automation Features
Integration with chatbots to automatically answer common questions, reducing the workload on agents and providing quick responses to customers.
Messaging
Easily track and respond to messages, monitor interactions, and ensure that no messages are missed.
"Boost Sales with Popular Channels"
Real-Time Notifications for Incoming Messages
No need to log into Facebook Messenger to reply to customer messages. Every incoming message from FB Messenger can be viewed in the agent dashboard.
Personalized Service
Agents can view customer information and previous chat history, enabling them to provide more personalized and relevant service.
Integration with CRM
A CRM integrated with Messenger can manage interactions from various communication channels on a single platform, enhancing a seamless and comfortable customer experience.
Messaging
Many social media users tend to seek product information from Instagram, making Instagram DMs one of the preferred options for contacting businesses.
"Effectively Reach a Global Audience"
Instagram Direct Message
Expand your interactions with customers on Instagram Direct Message. No need to switch apps to respond to customer messages.
Instagram API
Support for Instagram allows your business to maximize conversations on a larger scale.
Customer Engagement from Various Communication Channels
Build customer trust and enhance their interaction experience with your business through popular messaging apps they love, such as FB Messenger and Instagram.
Messaging
Ensure maximum service to customers by utilizing email to effectively and efficiently address and resolve customer needs, especially for cases that require documentation and detailed handling.
"Optimize Communication with Email CRM"
Communication Channels with More Detailed Insights
Email integration allows customers to explain issues in detail with attachments, helping agents understand and resolve problems more effectively.
Flexible Response Time
Customers can send emails at any time without relying on operational hours. With CRM integration, incoming emails can be responded to by agents in a structured manner.
Reach Customer Segmentation
Generation X and Baby Boomers rely more on email as their primary communication channel, although each generation has its own reasons and context where email remains relevant.
Voice
Web Call Inbound
Manage incoming customer voice calls by utilizing a web-based solution. High-quality audio ensures a seamless and consistent customer experience.
“Optimize your communication with Web Call Inbound”
More Flexible with Competitive Pricing
Reduce your business operational costs and improve customer service at the same time with budget-friendly pricing.
Global Reach
Manage your Contact Center quickly and efficiently from a single platform, anywhere and anytime, with affordable pricing.
Call Recording for All Conversations
Equipped with automation features, call recording, and round-robin scheduling to manage team efficiency, calls, and schedules effectively.
Voice
SIP Call Inbound & Outbound
Incoming and outgoing calls are made using Session Initiation Protocol (SIP), which allows voice calls over the internet network.
“Improving Efficiency via SIP”
Pay as you go
Pay only for the services you use. Enjoy cost savings with a per-second billing system, ensuring you don't pay more than necessary.
The best solution that is both effective and efficient.
Enjoy instant, ready-to-use connectivity that goes live immediately, without the need for lengthy contract negotiations with mobile operators.
CRM Integration
Call management with features like transfer, recording, reporting, and IVR simplifies your business's operational management and customer service.
Optimize Your Customer Service
Enhance efficiency and customer engagement with a comprehensive digital contact center platform. Enjoy easy access, omnichannel integration, and top-notch service management with Kontakami.
Get Started Now© Copyright 2024 @kontakami 2024. All Rights Reserved.