In today’s dynamic business era, adaptation and innovation are key to success. HaloYelow has now transformed into Kontakami, a contact center platform offering more comprehensive and efficient communication solutions.

This rebranding is not just a name change but reflects Kontakami’s commitment to delivering an enhanced customer experience through digital technology. This article explores the background of this change, the philosophy behind the new identity, and Kontakami’s vision and mission in providing top-tier customer engagement services.

Let’s dive into Kontakami’s new journey!

Background of the Rebranding from HaloYelow to Kontakami

The rebranding from HaloYelow to Kontakami reflects the company’s evolution in providing more effective and integrated communication solutions. Kontakami is designed as a contact center platform that not only simplifies interactions between businesses and customers but also offers a full suite of features that support multiple communication channels.

With easier access and a focus on user experience, Kontakami aims to address modern business challenges, improve operational efficiency, and strengthen the company’s relationship with customers. This transformation signifies our commitment to continuous innovation and becoming the top choice in the communication industry.

Philosophy Behind the Kontakami Logo

The rebranding from HaloYelow to Kontakami is rooted in a philosophy that embodies the complete solutions offered through a wide range of features in a single platform. This new identity is reinforced by the Kontakami logo, which has the following meanings:

One Solution: Represents the solution offered by Kontakami, with a full suite of features within one platform.

Conversation Symbol: The logo features elements of a universally recognized conversation symbol, representing clear and transparent communication, dialogue, and customer service.
Initial K: The initial of Kontakami.

Additionally, the use of deep blue in the logo symbolizes trust, reliability, and professionalism, while the orange color attracts attention and provides high visibility, making Kontakami easily recognizable.

Kontakami’s Vision and Mission

With a strong foundation in innovation and customer service, the rebranding to Kontakami also builds a vision and mission designed to guide our steps forward in delivering effective and comprehensive communication solutions.

We are committed to being a trusted partner for businesses in facing communication challenges in this digital era.

Vision: To provide better and more effective customer engagement solutions through innovative digital contact center technology.

Mission: To become the top choice in providing reliable and innovative Digital Contact Center solutions.

The Kontakami Journey

Kontakami’s journey is a reflection of continuous transformation, with each stage of rebranding representing our commitment to adapting to the needs of customers and the market. Here’s a look at the company’s rebranding journey in providing transformative solutions in the field of communication:

• Call Center:

  • Started in 2009 by providing integrated communication solutions.
  • Focused on phone services and telemarketing to provide responsive support.

• HaloYelow:

  • Launched as a platform for the B2C segment.
  • Enabled easy access to customer service.

• Kontakami:

  • The latest innovation encompassing customer service for both B2B and B2C.
  • Offers standout features to meet diverse communication needs, such as integration with social media and WhatsApp Business Official.
  • Adopts a more comprehensive approach to enhance the communication experience.

Each step in this journey reflects the company’s commitment to innovation and meeting the ever-evolving needs of customers.

Rebranding as Part of a Long-Term Business Strategy

The rebranding from HaloYelow to Kontakami is more than just a new look; it is an integral part of a long-term strategy designed to expand the company’s services. Through this rebranding, we aim to reach more markets and offer more integrated and innovative solutions that align with the evolving needs of businesses.

In an increasingly competitive and dynamic world, it’s important for us not only to follow trends but also to lead in providing solutions that can address new challenges. With a stronger foundation and clear vision, we are committed to delivering real added value to our customers and clients.

Kontakami Products

With the launch of Kontakami Products, we are introducing innovative solutions designed to enhance your business communication experience and better meet customer needs:

Contact Center Software

This solution helps businesses manage customer communication effectively across various media, such as phone, email, and chat. The integration of media ensures that each interaction runs smoothly and responsively, improving operational efficiency. This enables teams to respond to customer requests faster, making customers feel more valued and satisfied, which ultimately increases their loyalty to the brand.

Inbound Contact Center Solution

This solution is designed to improve speed and efficiency in handling customer requests. With intuitive features and structured workflows, customer service teams can respond to inquiries and issues more quickly, reducing wait times and enhancing customer satisfaction.

Outbound Contact Center

Designed to extend business reach, the Outbound Contact Center utilizes SIP technology and innovative features to boost sales and customer loyalty. With an efficient system, teams can make targeted marketing calls, while using analytics to assess campaign effectiveness and optimize strategies.

Omnichannel Contact Center

The Omnichannel Contact Center connects businesses with customers across various platforms, including WhatsApp, email, social media, and phone. This approach creates a consistent and integrated experience, enabling quick responses that enhance customer satisfaction and strengthen relationships.

Messaging - Live Chat, WhatsApp, Facebook, Instagram, and Email

The messaging feature allows for direct interaction with customers on popular platforms. With live chat and social media, customers can quickly get information and solutions, increasing satisfaction and loyalty through a more interactive experience.

Voice - Web Call and SIP Call

The Voice solution includes web call and SIP call, which utilize internet networks to reduce communication costs and improve call quality. This system ensures flexibility, allowing agents to connect with customers from anywhere.

Self-Service Contact Center

The Self-Service Contact Center enables customers to get assistance without direct interaction with an agent. An intuitive portal allows them to quickly find answers, improving efficiency and satisfying customers who prefer self-service solutions.

Ticketing Management System

The Ticketing Management System efficiently records and manages customer requests. With an organized system, each issue can be handled promptly, ensuring responsive service and a better customer experience.

ACD, IVR, CTI, Preview Dialer, and Call Recording

Features such as ACD, IVR, CTI, preview dialer, and call recording support better call management. These features improve service quality with analytics and agent training and provide insights into customer interactions to improve service processes.

Why Choose Kontakami?

In an increasingly competitive world, selecting the right solution for your business communication needs is essential. Kontakami offers advantages that set it apart, including:

1. Multiple Access: Various ways to connect to the contact center, including through multiple digital platforms.
2. Dynamic Forms: Forms that can be customized as per user needs.
3. All-in-One Platform: Manage inbound, outbound, and omnichannel communication in a single system without additional applications.
4. Escalation Management: Ensures KPIs are met through measurable escalation with SLA and OLA.
5. B2B and B2C Support: Simplifies communication with corporate clients, customers, and branch offices without phone numbers.
6. Live Agent Option: Connect directly with live agents if needed, not just through chat or bot.
7. Callback: Customers can leave a message and be contacted back by live agents.
8. Cost-Efficient Subscription: More affordable Telco and CRM costs can enhance operational efficiency.

Conclusion

The rebranding from HaloYelow to Kontakami reflects the company’s commitment to delivering better and more innovative communication solutions. With a wide range of products and standout features, Kontakami is ready to become a strategic partner for businesses looking to improve the quality of their customer service and operations.

With a comprehensive approach and cutting-edge technology, Kontakami not only boosts operational efficiency but also strengthens the bond between businesses and customers. Choosing Kontakami means investing in a future of more effective and responsive business communication, ensuring customer satisfaction and sustainable growth.